Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 92 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
2. 2.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
3. 3.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 2 (d) step 3
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
5. 5.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
6. 6.Which of these helps solve a conflict? (a) bringing up old fights (b) using a calm voice (c) walking off in anger (d) taking sides at once
7. 7.Which of these helps solve a conflict? (a) apologising sincerely (b) shouting back (c) spreading gossip (d) bringing up old fights
8. 8.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
9. 9.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
10. 10.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 1 (d) step 4
11. 11.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
13. 13.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) shouting back
15. 15.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
17. 17.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
18. 18.Which of these makes a conflict worse? (a) shouting back (b) listening without blame (c) apologising sincerely (d) using a calm voice
19. 19.Which of these helps solve a conflict? (a) name-calling (b) finding a middle way (c) walking off in anger (d) shouting back
20. 20.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) finding a middle way (d) taking sides at once
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
22. 22.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
23. 23.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
24. 24.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
25. 25.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
26. 26.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) finding a middle way (d) apologising sincerely
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
28. 28.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
29. 29.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) spreading gossip (d) shouting back
30. 30.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
31. 31.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 2 (d) step 4
32. 32.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
34. 34.Which of these helps solve a conflict? (a) spreading gossip (b) listening without blame (c) bringing up old fights (d) walking off in anger
35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) shouting back (d) bringing up old fights
36. 36.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) finding a middle way (d) apologising sincerely
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
38. 38.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
40. 40.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) shouting back (d) focusing on the problem

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