Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 93 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) walking off in anger (d) saying “I feel…”
2. 2.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
3. 3.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
4. 4.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) name-calling (d) focusing on the problem
5. 5.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
6. 6.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 4 (d) step 1
8. 8.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
9. 9.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
10. 10.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
11. 11.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
12. 12.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
13. 13.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
14. 14.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) listening without blame (d) walking off in anger
15. 15.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) saying “I feel…” (d) taking sides at once
16. 16.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) using a calm voice (d) saying “I feel…”
17. 17.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
18. 18.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) finding a middle way (d) spreading gossip
19. 19.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
20. 20.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
22. 22.Which of these makes a conflict worse? (a) shouting back (b) focusing on the problem (c) listening without blame (d) saying “I feel…”
23. 23.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
24. 24.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
26. 26.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
27. 27.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
28. 28.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) apologising sincerely (d) walking off in anger
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
30. 30.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
32. 32.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) walking off in anger (d) shouting back
33. 33.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) using a calm voice (d) spreading gossip
34. 34.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
35. 35.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
36. 36.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
38. 38.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
39. 39.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
40. 40.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse

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