Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 922 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
2. 2.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
4. 4.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
5. 5.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
6. 6.True or false: “name-calling” makes a conflict worse. (a) True (b) False
7. 7.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
8. 8.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) listening without blame (d) finding a middle way
10. 10.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) apologising sincerely (d) name-calling
11. 11.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
12. 12.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
13. 13.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) apologising sincerely (d) taking sides at once
14. 14.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) bringing up old fights (d) name-calling
15. 15.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) focusing on the problem (d) name-calling
16. 16.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
17. 17.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
18. 18.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
19. 19.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) bringing up old fights (d) focusing on the problem
20. 20.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
21. 21.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
22. 22.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
24. 24.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
25. 25.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) focusing on the problem (d) walking off in anger
26. 26.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
27. 27.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
28. 28.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
29. 29.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
30. 30.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
31. 31.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
32. 32.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) shouting back (d) listening without blame
33. 33.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
34. 34.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
36. 36.True or false: “name-calling” helps solve a conflict. (a) True (b) False
37. 37.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
38. 38.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) shouting back (d) spreading gossip
39. 39.Which of these helps solve a conflict? (a) saying “I feel…” (b) walking off in anger (c) shouting back (d) spreading gossip
40. 40.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse

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