Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 924 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) name-calling (d) spreading gossip
2. 2.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
3. 3.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
6. 6.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 2 (d) step 3
7. 7.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
8. 8.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
9. 9.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
11. 11.Which of these helps solve a conflict? (a) finding a middle way (b) shouting back (c) name-calling (d) spreading gossip
12. 12.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
13. 13.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
14. 14.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
15. 15.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
16. 16.Which of these makes a conflict worse? (a) saying “I feel…” (b) spreading gossip (c) finding a middle way (d) focusing on the problem
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
18. 18.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) listening without blame (d) shouting back
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
20. 20.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
21. 21.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) apologising sincerely (d) walking off in anger
22. 22.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
23. 23.Which of these makes a conflict worse? (a) listening without blame (b) name-calling (c) saying “I feel…” (d) apologising sincerely
24. 24.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) saying “I feel…” (d) apologising sincerely
25. 25.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
26. 26.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
27. 27.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
28. 28.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
30. 30.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
31. 31.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
32. 32.True or false: “shouting back” makes a conflict worse. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
34. 34.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
35. 35.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
37. 37.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) using a calm voice (d) focusing on the problem
39. 39.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
40. 40.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 2 (d) step 4

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