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Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 926 · 40 questions
TalentJR

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

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  1. 1.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
  2. 2.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
  3. 3.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) bringing up old fights (d) spreading gossip
  4. 4.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) listening without blame (d) shouting back
  5. 5.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
  6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
  7. 7.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
  8. 8.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
  9. 9.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
  10. 10.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) focusing on the problem (d) bringing up old fights
  11. 11.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) walking off in anger (d) focusing on the problem
  12. 12.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) focusing on the problem (d) walking off in anger
  13. 13.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
  14. 14.True or false: “name-calling” makes a conflict worse. (a) True (b) False
  15. 15.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) taking sides at once (d) saying “I feel…”
  16. 16.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) saying “I feel…” (d) spreading gossip
  17. 17.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
  18. 18.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
  19. 19.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) apologising sincerely (d) walking off in anger
  20. 20.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
  21. 21.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
  22. 22.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 1 (d) step 3
  23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
  24. 24.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) finding a middle way (d) shouting back
  25. 25.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
  26. 26.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
  27. 27.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) shouting back (d) using a calm voice
  28. 28.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
  29. 29.True or false: “name-calling” helps solve a conflict. (a) False (b) True
  30. 30.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
  31. 31.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
  32. 32.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
  33. 33.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
  34. 34.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
  35. 35.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
  36. 36.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
  37. 37.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
  38. 38.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
  39. 39.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
  40. 40.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options

Answer key

  1. True
  2. calm down
  3. finding a middle way
  4. shouting back
  5. step 1
  6. makes it worse
  7. let each person speak
  8. False
  9. step 4
  10. bringing up old fights
  11. focusing on the problem
  12. focusing on the problem
  13. calm down
  14. True
  15. taking sides at once
  16. saying “I feel…”
  17. makes it worse
  18. True
  19. apologising sincerely
  20. step 1
  21. combine the best parts
  22. step 2
  23. calm down
  24. finding a middle way
  25. step 4
  26. helps solve it
  27. using a calm voice
  28. to understand fully
  29. False
  30. find options
  31. True
  32. helps solve it
  33. step 1
  34. listen to both sides
  35. “Let’s hear both sides.”
  36. with an agreed plan
  37. helps solve it
  38. helps solve it
  39. False
  40. let each person speak

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