Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 927 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
3. 3.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
4. 4.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
5. 5.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
6. 6.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) spreading gossip (d) taking sides at once
7. 7.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
8. 8.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
9. 9.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
10. 10.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) bringing up old fights (d) taking sides at once
11. 11.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
13. 13.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
14. 14.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
16. 16.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
17. 17.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) apologising sincerely (d) shouting back
18. 18.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
19. 19.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
20. 20.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) saying “I feel…” (d) finding a middle way
21. 21.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
22. 22.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
23. 23.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
24. 24.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
25. 25.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
27. 27.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
28. 28.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
30. 30.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) name-calling (d) using a calm voice
31. 31.True or false: “name-calling” makes a conflict worse. (a) True (b) False
32. 32.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
34. 34.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
36. 36.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) taking sides at once (d) name-calling
37. 37.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
38. 38.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
39. 39.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) spreading gossip (d) finding a middle way

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