Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 928 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
2. 2.True or false: “name-calling” helps solve a conflict. (a) False (b) True
3. 3.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
4. 4.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
5. 5.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
6. 6.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
7. 7.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
9. 9.Which of these helps solve a conflict? (a) focusing on the problem (b) bringing up old fights (c) spreading gossip (d) walking off in anger
10. 10.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
11. 11.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
12. 12.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
13. 13.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
14. 14.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
15. 15.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
16. 16.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
18. 18.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) shouting back (d) using a calm voice
19. 19.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
20. 20.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2
21. 21.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
22. 22.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) saying “I feel…” (d) apologising sincerely
23. 23.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) finding a middle way (d) saying “I feel…”
24. 24.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) spreading gossip (d) apologising sincerely
25. 25.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 4 (d) step 3
26. 26.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) the leader picks alone (d) scrap the project
27. 27.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
28. 28.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
29. 29.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
30. 30.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
31. 31.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
32. 32.True or false: “shouting back” makes a conflict worse. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) listening without blame (d) finding a middle way
34. 34.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
35. 35.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
36. 36.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) walking off in anger (d) apologising sincerely
37. 37.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
38. 38.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) using a calm voice (d) taking sides at once
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
40. 40.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) name-calling

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