Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 94 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) apologising sincerely (d) name-calling
3. 3.Which of these makes a conflict worse? (a) saying “I feel…” (b) taking sides at once (c) focusing on the problem (d) apologising sincerely
4. 4.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
5. 5.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
6. 6.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
7. 7.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) apologising sincerely (d) bringing up old fights
8. 8.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
9. 9.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) name-calling (d) shouting back
11. 11.True or false: “name-calling” helps solve a conflict. (a) False (b) True
12. 12.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
13. 13.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
14. 14.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
15. 15.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 1 (d) step 2
16. 16.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
18. 18.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) saying “I feel…” (d) shouting back
19. 19.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
20. 20.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
22. 22.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
23. 23.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) name-calling (d) finding a middle way
24. 24.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) taking sides at once (d) shouting back
25. 25.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
26. 26.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
27. 27.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
28. 28.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
29. 29.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
30. 30.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
31. 31.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
32. 32.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) using a calm voice (d) walking off in anger
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
34. 34.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) finding a middle way (d) shouting back
35. 35.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) focusing on the problem (d) shouting back
36. 36.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
37. 37.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) listening without blame (d) saying “I feel…”
38. 38.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
39. 39.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
40. 40.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True

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