Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 930 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) spreading gossip (d) apologising sincerely
2. 2.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
3. 3.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
4. 4.Which of these helps solve a conflict? (a) using a calm voice (b) taking sides at once (c) shouting back (d) name-calling
5. 5.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) walking off in anger (d) saying “I feel…”
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
7. 7.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
8. 8.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
9. 9.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
11. 11.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
12. 12.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
13. 13.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
14. 14.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) apologising sincerely (d) spreading gossip
15. 15.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
16. 16.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
17. 17.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
18. 18.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
19. 19.True or false: “name-calling” helps solve a conflict. (a) False (b) True
20. 20.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) finding a middle way (d) shouting back
21. 21.Which of these helps solve a conflict? (a) walking off in anger (b) saying “I feel…” (c) name-calling (d) shouting back
22. 22.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
23. 23.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
24. 24.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
25. 25.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) name-calling (d) listening without blame
26. 26.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) listening without blame (d) spreading gossip
27. 27.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
28. 28.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
29. 29.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
31. 31.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) walking off in anger (d) using a calm voice
34. 34.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
35. 35.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
36. 36.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) taking sides at once (d) bringing up old fights
37. 37.Which of these makes a conflict worse? (a) bringing up old fights (b) finding a middle way (c) listening without blame (d) apologising sincerely
38. 38.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) finding a middle way (d) shouting back
39. 39.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
40. 40.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True

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