Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 931 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
2. 2.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
3. 3.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) focusing on the problem (d) saying “I feel…”
4. 4.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
5. 5.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
6. 6.True or false: “shouting back” helps solve a conflict. (a) True (b) False
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
9. 9.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
10. 10.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) spreading gossip (d) shouting back
11. 11.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
12. 12.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
13. 13.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
14. 14.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
15. 15.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
16. 16.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
17. 17.Which of these makes a conflict worse? (a) taking sides at once (b) finding a middle way (c) focusing on the problem (d) saying “I feel…”
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) apologising sincerely (d) name-calling
19. 19.True or false: “name-calling” helps solve a conflict. (a) False (b) True
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
21. 21.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
22. 22.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 2 (d) step 4
23. 23.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
24. 24.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
26. 26.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
27. 27.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
28. 28.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
29. 29.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
30. 30.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
31. 31.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) name-calling (d) apologising sincerely
32. 32.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
33. 33.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 1 (d) step 4
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
35. 35.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) name-calling (d) walking off in anger
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
37. 37.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) taking sides at once (d) using a calm voice
38. 38.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
39. 39.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
40. 40.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) finding a middle way (d) apologising sincerely

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