Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 932 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 2 (d) step 3
3. 3.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
4. 4.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
5. 5.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
6. 6.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) saying “I feel…” (d) name-calling
7. 7.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
8. 8.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 4 (d) step 3
9. 9.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
10. 10.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) shouting back (d) focusing on the problem
11. 11.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
13. 13.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
14. 14.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
16. 16.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
17. 17.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
19. 19.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
20. 20.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
21. 21.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
22. 22.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
23. 23.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) apologising sincerely (d) name-calling
24. 24.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
25. 25.Which of these makes a conflict worse? (a) finding a middle way (b) taking sides at once (c) using a calm voice (d) listening without blame
26. 26.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) name-calling
27. 27.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
28. 28.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
30. 30.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
31. 31.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
32. 32.Which of these makes a conflict worse? (a) walking off in anger (b) using a calm voice (c) apologising sincerely (d) focusing on the problem
33. 33.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) shouting back (d) taking sides at once
34. 34.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
35. 35.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
36. 36.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) bringing up old fights
37. 37.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
38. 38.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) name-calling (d) bringing up old fights
39. 39.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) saying “I feel…” (d) shouting back
40. 40.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1

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