Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 933 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) saying “I feel…” (d) taking sides at once
2. 2.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
3. 3.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
4. 4.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) shouting back (d) taking sides at once
5. 5.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
7. 7.Which of these makes a conflict worse? (a) apologising sincerely (b) spreading gossip (c) using a calm voice (d) saying “I feel…”
8. 8.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) taking sides at once (d) using a calm voice
9. 9.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
10. 10.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
11. 11.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
12. 12.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
13. 13.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
14. 14.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 1 (c) step 2 (d) step 4
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
16. 16.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
18. 18.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
19. 19.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) shouting back (d) name-calling
20. 20.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
21. 21.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) apologising sincerely (d) using a calm voice
22. 22.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
23. 23.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
24. 24.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) bringing up old fights (d) apologising sincerely
25. 25.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
27. 27.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
28. 28.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) apologising sincerely (d) finding a middle way
29. 29.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
30. 30.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
31. 31.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
32. 32.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) name-calling (d) focusing on the problem
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) walking off in anger (d) focusing on the problem
34. 34.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
35. 35.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 1 (d) step 3
36. 36.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) saying “I feel…” (d) bringing up old fights
37. 37.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
39. 39.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
40. 40.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides

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