Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 935 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
2. 2.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) saying “I feel…” (d) shouting back
3. 3.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
4. 4.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
5. 5.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) shouting back (d) walking off in anger
6. 6.Which of these makes a conflict worse? (a) name-calling (b) apologising sincerely (c) finding a middle way (d) focusing on the problem
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) spreading gossip (d) saying “I feel…”
8. 8.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) walking off in anger (d) spreading gossip
10. 10.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
11. 11.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 3 (d) step 4
12. 12.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
13. 13.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
14. 14.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
15. 15.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
16. 16.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
17. 17.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) listening without blame (d) spreading gossip
18. 18.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
19. 19.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2
20. 20.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
22. 22.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 4 (d) step 3
23. 23.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
24. 24.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
25. 25.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
26. 26.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
27. 27.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
28. 28.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
29. 29.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
31. 31.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) finding a middle way (d) bringing up old fights
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
33. 33.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
35. 35.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
36. 36.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
40. 40.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False

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