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Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 936 · 40 questions
TalentJR

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

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  1. 1.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) taking sides at once (d) listening without blame
  2. 2.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
  3. 3.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
  4. 4.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
  5. 5.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) bringing up old fights (d) saying “I feel…”
  6. 6.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
  7. 7.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
  8. 8.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
  9. 9.Which of these makes a conflict worse? (a) focusing on the problem (b) spreading gossip (c) saying “I feel…” (d) finding a middle way
  10. 10.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) taking sides at once (d) finding a middle way
  11. 11.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
  12. 12.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) focusing on the problem (d) bringing up old fights
  13. 13.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) bringing up old fights (d) saying “I feel…”
  14. 14.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) saying “I feel…” (d) shouting back
  15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
  16. 16.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
  17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
  18. 18.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
  19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
  20. 20.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
  21. 21.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) name-calling (d) listening without blame
  22. 22.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
  23. 23.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) bringing up old fights (d) apologising sincerely
  24. 24.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) shouting back (d) using a calm voice
  25. 25.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
  26. 26.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
  27. 27.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
  28. 28.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) shouting back (d) walking off in anger
  29. 29.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
  30. 30.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
  31. 31.Which of these makes a conflict worse? (a) name-calling (b) saying “I feel…” (c) using a calm voice (d) apologising sincerely
  32. 32.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
  33. 33.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) saying “I feel…” (d) using a calm voice
  34. 34.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
  35. 35.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) taking sides at once (d) spreading gossip
  36. 36.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
  37. 37.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
  38. 38.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 3 (d) step 2
  39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
  40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak

Answer key

  1. listening without blame
  2. find options
  3. step 1
  4. with an agreed plan
  5. saying “I feel…”
  6. to understand fully
  7. makes it worse
  8. “Let’s hear both sides.”
  9. spreading gossip
  10. taking sides at once
  11. False
  12. focusing on the problem
  13. bringing up old fights
  14. saying “I feel…”
  15. help them calm down
  16. makes it worse
  17. listen to both sides
  18. step 4
  19. step 1
  20. False
  21. name-calling
  22. step 1
  23. apologising sincerely
  24. shouting back
  25. helps solve it
  26. combine the best parts
  27. listen to both sides
  28. apologising sincerely
  29. True
  30. True
  31. name-calling
  32. makes it worse
  33. taking sides at once
  34. makes it worse
  35. finding a middle way
  36. makes it worse
  37. makes it worse
  38. step 3
  39. brainstorm solutions
  40. let each person speak

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