Leadership Skills Worksheet: Conflict Resolution
Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.
NameDateTime takenScore ___ / 40
- 1.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) taking sides at once (d) listening without blame
- 2.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
- 3.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
- 4.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
- 5.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) bringing up old fights (d) saying “I feel…”
- 6.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
- 7.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
- 8.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
- 9.Which of these makes a conflict worse? (a) focusing on the problem (b) spreading gossip (c) saying “I feel…” (d) finding a middle way
- 10.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) taking sides at once (d) finding a middle way
- 11.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
- 12.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) focusing on the problem (d) bringing up old fights
- 13.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) bringing up old fights (d) saying “I feel…”
- 14.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) saying “I feel…” (d) shouting back
- 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
- 16.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
- 17.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
- 18.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
- 19.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
- 20.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
- 21.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) name-calling (d) listening without blame
- 22.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
- 23.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) bringing up old fights (d) apologising sincerely
- 24.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) shouting back (d) using a calm voice
- 25.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
- 26.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
- 27.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
- 28.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) shouting back (d) walking off in anger
- 29.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
- 30.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
- 31.Which of these makes a conflict worse? (a) name-calling (b) saying “I feel…” (c) using a calm voice (d) apologising sincerely
- 32.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
- 33.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) saying “I feel…” (d) using a calm voice
- 34.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
- 35.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) taking sides at once (d) spreading gossip
- 36.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
- 37.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
- 38.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 3 (d) step 2
- 39.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
- 40.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
Answer key
- listening without blame
- find options
- step 1
- with an agreed plan
- saying “I feel…”
- to understand fully
- makes it worse
- “Let’s hear both sides.”
- spreading gossip
- taking sides at once
- False
- focusing on the problem
- bringing up old fights
- saying “I feel…”
- help them calm down
- makes it worse
- listen to both sides
- step 4
- step 1
- False
- name-calling
- step 1
- apologising sincerely
- shouting back
- helps solve it
- combine the best parts
- listen to both sides
- apologising sincerely
- True
- True
- name-calling
- makes it worse
- taking sides at once
- makes it worse
- finding a middle way
- makes it worse
- makes it worse
- step 3
- brainstorm solutions
- let each person speak
Free leadership lessons, practice and worksheets at talentjr.in/leadership-skills-for-students