Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 937 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) focusing on the problem (d) using a calm voice
2. 2.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
3. 3.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
4. 4.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
5. 5.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) listening without blame (d) taking sides at once
6. 6.Which of these makes a conflict worse? (a) spreading gossip (b) focusing on the problem (c) listening without blame (d) using a calm voice
7. 7.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) taking sides at once (d) listening without blame
8. 8.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) walking off in anger (d) using a calm voice
9. 9.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
10. 10.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
11. 11.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) saying “I feel…” (d) shouting back
12. 12.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
14. 14.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
15. 15.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
16. 16.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
17. 17.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
18. 18.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
20. 20.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 4 (d) step 3
21. 21.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 1 (d) step 3
22. 22.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
23. 23.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
24. 24.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
25. 25.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
26. 26.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
27. 27.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
29. 29.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
30. 30.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) finding a middle way (d) taking sides at once
31. 31.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
32. 32.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) walking off in anger (d) listening without blame
33. 33.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) apologising sincerely (d) spreading gossip
34. 34.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) shouting back (d) bringing up old fights
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
36. 36.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) listening without blame (d) shouting back
37. 37.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
38. 38.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
39. 39.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) finding a middle way (d) shouting back
40. 40.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) apologising sincerely (d) saying “I feel…”

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