Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 938 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
2. 2.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
3. 3.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
4. 4.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
6. 6.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) taking sides at once (d) apologising sincerely
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) ignore them (d) take a vote at once
8. 8.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
9. 9.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
10. 10.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) saying “I feel…” (d) bringing up old fights
11. 11.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
12. 12.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
13. 13.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
14. 14.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) bringing up old fights (d) taking sides at once
15. 15.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) walking off in anger (d) focusing on the problem
16. 16.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) bringing up old fights (d) apologising sincerely
17. 17.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) spreading gossip (d) name-calling
18. 18.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
19. 19.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
20. 20.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
21. 21.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
23. 23.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) finding a middle way (d) shouting back
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
25. 25.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
26. 26.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) apologising sincerely (d) listening without blame
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
28. 28.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
30. 30.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
31. 31.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
32. 32.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
33. 33.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) walking off in anger (d) apologising sincerely
34. 34.Which of these makes a conflict worse? (a) finding a middle way (b) spreading gossip (c) listening without blame (d) using a calm voice
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
36. 36.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) shouting back (d) using a calm voice
37. 37.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
38. 38.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
39. 39.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) apologising sincerely (d) taking sides at once
40. 40.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence

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