Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 939 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 3 (d) step 2
2. 2.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
3. 3.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
4. 4.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
5. 5.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
6. 6.Which of these helps solve a conflict? (a) focusing on the problem (b) taking sides at once (c) spreading gossip (d) name-calling
7. 7.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) shouting back (d) apologising sincerely
8. 8.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
9. 9.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) taking sides at once (d) apologising sincerely
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
12. 12.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
13. 13.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) spreading gossip (d) walking off in anger
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
15. 15.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
16. 16.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
17. 17.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) focusing on the problem (d) using a calm voice
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
19. 19.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
21. 21.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
22. 22.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
23. 23.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
24. 24.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
25. 25.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
26. 26.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) walking off in anger (d) taking sides at once
27. 27.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
28. 28.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) taking sides at once (d) walking off in anger
29. 29.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) spreading gossip (d) focusing on the problem
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
32. 32.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
33. 33.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) listening without blame (d) name-calling
34. 34.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
35. 35.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) focusing on the problem (d) using a calm voice
36. 36.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) finding a middle way (d) bringing up old fights
37. 37.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) using a calm voice (d) focusing on the problem
38. 38.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
39. 39.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) finding a middle way (d) walking off in anger
40. 40.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4

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