Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 940 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
3. 3.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
4. 4.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
5. 5.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
6. 6.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
7. 7.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
8. 8.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) spreading gossip (d) listening without blame
9. 9.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) name-calling (d) apologising sincerely
10. 10.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) finding a middle way (d) spreading gossip
11. 11.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) apologising sincerely (d) saying “I feel…”
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
13. 13.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) finding a middle way (d) walking off in anger
15. 15.True or false: “shouting back” makes a conflict worse. (a) False (b) True
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
17. 17.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
18. 18.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
20. 20.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
21. 21.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
22. 22.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) using a calm voice (d) taking sides at once
23. 23.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
24. 24.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
25. 25.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
26. 26.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
27. 27.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
28. 28.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
30. 30.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
31. 31.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) focusing on the problem (d) spreading gossip
32. 32.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
33. 33.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
34. 34.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
35. 35.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
36. 36.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
37. 37.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
38. 38.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to waste time (d) to understand fully
39. 39.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
40. 40.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down

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