Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 95 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) taking sides at once (d) listening without blame
2. 2.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 4 (d) step 2
3. 3.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
4. 4.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
5. 5.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
6. 6.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) bringing up old fights (d) listening without blame
7. 7.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
9. 9.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) listening without blame (d) name-calling
10. 10.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
11. 11.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
12. 12.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
13. 13.Which of these makes a conflict worse? (a) focusing on the problem (b) walking off in anger (c) using a calm voice (d) listening without blame
14. 14.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
15. 15.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
16. 16.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
17. 17.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
18. 18.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
19. 19.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) using a calm voice (d) walking off in anger
20. 20.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
21. 21.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) saying “I feel…” (d) shouting back
22. 22.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) apologising sincerely (d) shouting back
23. 23.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) focusing on the problem (d) spreading gossip
24. 24.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) listening without blame (d) taking sides at once
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) focusing on the problem (d) walking off in anger
26. 26.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) finding a middle way (d) spreading gossip
28. 28.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
29. 29.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
31. 31.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
32. 32.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
33. 33.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
34. 34.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
35. 35.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
37. 37.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 4 (d) step 3
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
39. 39.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
40. 40.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) listening without blame (d) saying “I feel…”

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