Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 941 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) focusing on the problem (d) using a calm voice
2. 2.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
3. 3.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
4. 4.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
5. 5.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
6. 6.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
7. 7.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
8. 8.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
9. 9.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
10. 10.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
11. 11.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
13. 13.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
14. 14.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) bringing up old fights (d) listening without blame
15. 15.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) finding a middle way (d) taking sides at once
16. 16.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
17. 17.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) walking off in anger (d) using a calm voice
18. 18.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
19. 19.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
20. 20.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
21. 21.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) taking sides at once (d) apologising sincerely
22. 22.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
23. 23.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) apologising sincerely (d) taking sides at once
24. 24.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) shouting back (d) saying “I feel…”
25. 25.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
26. 26.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
28. 28.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) using a calm voice (d) focusing on the problem
29. 29.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 3 (d) step 2
30. 30.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) bringing up old fights
32. 32.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
34. 34.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) finding a middle way (d) taking sides at once
35. 35.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
36. 36.True or false: “shouting back” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
38. 38.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
39. 39.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) walking off in anger (d) using a calm voice
40. 40.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides

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