Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 942 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
3. 3.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
4. 4.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
5. 5.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) using a calm voice (d) name-calling
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
7. 7.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) focusing on the problem (d) walking off in anger
9. 9.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) bringing up old fights (d) finding a middle way
10. 10.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
11. 11.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
12. 12.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
13. 13.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) apologising sincerely (d) shouting back
14. 14.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
15. 15.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
16. 16.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
17. 17.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
18. 18.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
19. 19.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
20. 20.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
21. 21.Which of these helps solve a conflict? (a) saying “I feel…” (b) bringing up old fights (c) taking sides at once (d) spreading gossip
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
23. 23.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
24. 24.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
25. 25.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
26. 26.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
27. 27.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
28. 28.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 2 (d) step 3
29. 29.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
30. 30.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
31. 31.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
32. 32.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) shouting back (d) apologising sincerely
33. 33.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) spreading gossip (d) apologising sincerely
35. 35.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
36. 36.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) finding a middle way (d) using a calm voice
37. 37.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
38. 38.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
39. 39.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) shouting back (d) apologising sincerely
40. 40.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) walking off in anger (d) spreading gossip

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