Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 943 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) listening without blame (d) taking sides at once
2. 2.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
3. 3.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
4. 4.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) bringing up old fights (d) shouting back
5. 5.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
6. 6.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
7. 7.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
8. 8.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
9. 9.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
10. 10.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
11. 11.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
12. 12.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 1 (d) step 4
13. 13.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) taking sides at once (d) spreading gossip
14. 14.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) listening without blame (d) saying “I feel…”
15. 15.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) bringing up old fights (d) name-calling
16. 16.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) bringing up old fights (d) name-calling
17. 17.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
18. 18.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
19. 19.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
21. 21.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) shouting back (d) listening without blame
22. 22.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
23. 23.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) spreading gossip (d) finding a middle way
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
25. 25.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
26. 26.Which of these helps solve a conflict? (a) walking off in anger (b) saying “I feel…” (c) spreading gossip (d) bringing up old fights
27. 27.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
28. 28.Which of these makes a conflict worse? (a) listening without blame (b) spreading gossip (c) finding a middle way (d) apologising sincerely
29. 29.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) using a calm voice (d) bringing up old fights
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
31. 31.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) walking off in anger (d) focusing on the problem
32. 32.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) taking sides at once (d) using a calm voice
33. 33.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 3 (d) step 2
34. 34.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
35. 35.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) listening without blame (d) shouting back
36. 36.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
37. 37.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
38. 38.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
39. 39.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
40. 40.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) spreading gossip (d) name-calling

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