Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 944 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “shouting back” makes a conflict worse. (a) True (b) False
2. 2.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
3. 3.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) walking off in anger (d) using a calm voice
5. 5.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) taking sides at once (d) apologising sincerely
6. 6.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
7. 7.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) using a calm voice (d) focusing on the problem
8. 8.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
9. 9.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
10. 10.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 4 (d) step 1
11. 11.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) taking sides at once (d) bringing up old fights
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
13. 13.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
14. 14.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
15. 15.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
16. 16.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) finding a middle way (d) name-calling
17. 17.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) bringing up old fights (d) using a calm voice
18. 18.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
20. 20.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) finding a middle way (d) taking sides at once
22. 22.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
23. 23.Which of these helps solve a conflict? (a) using a calm voice (b) walking off in anger (c) bringing up old fights (d) spreading gossip
24. 24.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) spreading gossip (d) bringing up old fights
25. 25.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
26. 26.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
27. 27.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
28. 28.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
30. 30.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
31. 31.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) saying “I feel…” (d) taking sides at once
32. 32.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
33. 33.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) listening without blame (d) focusing on the problem
34. 34.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) taking sides at once (d) name-calling
35. 35.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
36. 36.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
37. 37.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
38. 38.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
39. 39.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
40. 40.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) focusing on the problem (d) walking off in anger

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