Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 945 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) taking sides at once (d) using a calm voice
2. 2.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) bringing up old fights (d) finding a middle way
3. 3.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
4. 4.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
5. 5.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
6. 6.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
7. 7.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) taking sides at once (d) listening without blame
9. 9.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
10. 10.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
11. 11.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
13. 13.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) bringing up old fights (d) saying “I feel…”
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
15. 15.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
16. 16.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) spreading gossip (d) shouting back
18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
19. 19.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) shouting back
20. 20.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) saying “I feel…” (d) focusing on the problem
21. 21.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
22. 22.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
23. 23.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
24. 24.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
25. 25.Which of these helps solve a conflict? (a) name-calling (b) using a calm voice (c) bringing up old fights (d) spreading gossip
26. 26.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
29. 29.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 4 (d) step 1
30. 30.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
32. 32.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
33. 33.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
34. 34.Which of these helps solve a conflict? (a) walking off in anger (b) listening without blame (c) shouting back (d) taking sides at once
35. 35.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
36. 36.True or false: “shouting back” makes a conflict worse. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
38. 38.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 2 (d) step 1
39. 39.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
40. 40.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan

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