Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 947 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
2. 2.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
4. 4.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
5. 5.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
6. 6.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
7. 7.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
8. 8.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) taking sides at once (d) spreading gossip
9. 9.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
10. 10.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
11. 11.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) taking sides at once (d) apologising sincerely
12. 12.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) bringing up old fights (d) focusing on the problem
13. 13.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
14. 14.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 2 (d) step 3
15. 15.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) spreading gossip (d) using a calm voice
16. 16.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
17. 17.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) walking off in anger (d) taking sides at once
18. 18.True or false: “shouting back” makes a conflict worse. (a) False (b) True
19. 19.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
20. 20.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
21. 21.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
22. 22.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
23. 23.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
24. 24.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
25. 25.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
26. 26.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) saying “I feel…” (d) bringing up old fights
27. 27.True or false: “shouting back” helps solve a conflict. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
30. 30.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
31. 31.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
32. 32.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
34. 34.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
35. 35.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
36. 36.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) listening without blame (d) using a calm voice
37. 37.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) spreading gossip (d) listening without blame
38. 38.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) using a calm voice (d) focusing on the problem
39. 39.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
40. 40.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False

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