Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 949 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
2. 2.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
3. 3.Which of these makes a conflict worse? (a) spreading gossip (b) using a calm voice (c) apologising sincerely (d) listening without blame
4. 4.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) listening without blame (d) bringing up old fights
5. 5.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) saying “I feel…” (d) name-calling
6. 6.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) walking off in anger
7. 7.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
8. 8.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) saying “I feel…” (d) taking sides at once
9. 9.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) apologising sincerely (d) using a calm voice
10. 10.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
11. 11.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
12. 12.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
13. 13.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
14. 14.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) focusing on the problem (d) taking sides at once
15. 15.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) finding a middle way (d) shouting back
16. 16.Which of these makes a conflict worse? (a) using a calm voice (b) name-calling (c) saying “I feel…” (d) listening without blame
17. 17.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
19. 19.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
20. 20.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 4 (d) step 1
21. 21.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
22. 22.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
23. 23.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
24. 24.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
25. 25.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
26. 26.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2
27. 27.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) finding a middle way (d) bringing up old fights
28. 28.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
30. 30.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
31. 31.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) listening without blame (d) taking sides at once
32. 32.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 4 (d) step 3
33. 33.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
34. 34.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
36. 36.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) shouting back (d) saying “I feel…”
37. 37.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) using a calm voice (d) taking sides at once
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) spreading gossip (d) name-calling
39. 39.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
40. 40.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner

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