Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 950 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
2. 2.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
3. 3.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) name-calling (d) focusing on the problem
4. 4.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
5. 5.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
7. 7.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) finding a middle way (d) walking off in anger
9. 9.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) saying “I feel…” (d) listening without blame
10. 10.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
11. 11.Which of these makes a conflict worse? (a) listening without blame (b) shouting back (c) using a calm voice (d) apologising sincerely
12. 12.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) spreading gossip (d) finding a middle way
13. 13.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
14. 14.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
15. 15.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
16. 16.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) shouting back
17. 17.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
18. 18.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) bringing up old fights (d) using a calm voice
19. 19.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
20. 20.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
21. 21.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
22. 22.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
23. 23.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) taking sides at once (d) shouting back
24. 24.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) name-calling (d) apologising sincerely
25. 25.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
26. 26.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
27. 27.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
28. 28.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) saying “I feel…” (d) walking off in anger
29. 29.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
30. 30.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
31. 31.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
32. 32.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) bringing up old fights (d) shouting back
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
34. 34.Which of these helps solve a conflict? (a) listening without blame (b) taking sides at once (c) walking off in anger (d) spreading gossip
35. 35.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) walking off in anger (d) finding a middle way
36. 36.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) finding a middle way (d) using a calm voice
37. 37.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
38. 38.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) saying “I feel…” (d) listening without blame
39. 39.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) taking sides at once (d) apologising sincerely
40. 40.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) apologising sincerely (d) shouting back

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