Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 952 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) apologising sincerely (b) shouting back (c) name-calling (d) taking sides at once
2. 2.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) spreading gossip (d) name-calling
4. 4.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
5. 5.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) spreading gossip (d) bringing up old fights
6. 6.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) bringing up old fights (d) listening without blame
7. 7.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
8. 8.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
9. 9.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
10. 10.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
11. 11.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
12. 12.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) taking sides at once (d) bringing up old fights
14. 14.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
15. 15.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) walking off in anger (d) spreading gossip
16. 16.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
17. 17.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) taking sides at once (d) listening without blame
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
19. 19.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
20. 20.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) focusing on the problem (d) shouting back
21. 21.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
22. 22.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
23. 23.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) using a calm voice (d) finding a middle way
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
25. 25.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
26. 26.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
27. 27.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
28. 28.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
29. 29.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
30. 30.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
31. 31.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) name-calling (d) finding a middle way
32. 32.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
33. 33.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
34. 34.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
36. 36.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
38. 38.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
39. 39.True or false: “name-calling” makes a conflict worse. (a) True (b) False
40. 40.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3

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