Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 954 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
3. 3.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) using a calm voice (d) bringing up old fights
4. 4.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
5. 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
7. 7.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
8. 8.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) focusing on the problem (d) saying “I feel…”
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
10. 10.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) saying “I feel…” (d) name-calling
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
12. 12.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
13. 13.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
14. 14.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) finding a middle way (d) taking sides at once
16. 16.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) apologising sincerely (d) using a calm voice
17. 17.Which of these makes a conflict worse? (a) saying “I feel…” (b) shouting back (c) finding a middle way (d) apologising sincerely
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
19. 19.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) name-calling (d) using a calm voice
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
22. 22.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) focusing on the problem (d) taking sides at once
24. 24.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) taking sides at once (d) apologising sincerely
25. 25.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
26. 26.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
27. 27.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
28. 28.True or false: “shouting back” makes a conflict worse. (a) True (b) False
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
31. 31.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
32. 32.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
33. 33.Which of these helps solve a conflict? (a) listening without blame (b) name-calling (c) bringing up old fights (d) taking sides at once
34. 34.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
35. 35.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) focusing on the problem (d) shouting back
36. 36.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) name-calling (d) finding a middle way
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
38. 38.Which of these helps solve a conflict? (a) saying “I feel…” (b) walking off in anger (c) bringing up old fights (d) taking sides at once
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
40. 40.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2

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