Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 956 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
2. 2.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) name-calling (d) focusing on the problem
3. 3.Which of these helps solve a conflict? (a) name-calling (b) finding a middle way (c) taking sides at once (d) bringing up old fights
4. 4.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
5. 5.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
6. 6.Which of these helps solve a conflict? (a) saying “I feel…” (b) walking off in anger (c) name-calling (d) taking sides at once
7. 7.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
8. 8.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 1 (d) step 2
9. 9.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
10. 10.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
11. 11.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
12. 12.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 2 (d) step 3
13. 13.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
15. 15.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) focusing on the problem (d) using a calm voice
17. 17.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
18. 18.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
19. 19.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) apologising sincerely (d) shouting back
21. 21.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
22. 22.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
23. 23.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
24. 24.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
25. 25.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) listening without blame (d) walking off in anger
26. 26.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
27. 27.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
28. 28.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) using a calm voice (d) walking off in anger
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
30. 30.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
32. 32.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
33. 33.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) apologising sincerely (d) taking sides at once
35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) name-calling (d) shouting back
36. 36.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) bringing up old fights (d) focusing on the problem
37. 37.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
38. 38.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
39. 39.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
40. 40.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1

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