Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 958 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) apologising sincerely (d) spreading gossip
2. 2.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
4. 4.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
5. 5.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
6. 6.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 4 (d) step 3
7. 7.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) shouting back (d) finding a middle way
8. 8.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) taking sides at once (d) using a calm voice
9. 9.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
10. 10.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) taking sides at once (d) finding a middle way
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
12. 12.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) focusing on the problem (d) walking off in anger
13. 13.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) listening without blame (d) shouting back
14. 14.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
15. 15.Which of these helps solve a conflict? (a) using a calm voice (b) shouting back (c) taking sides at once (d) walking off in anger
16. 16.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
17. 17.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
18. 18.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
19. 19.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) taking sides at once (d) listening without blame
20. 20.True or false: “name-calling” makes a conflict worse. (a) True (b) False
21. 21.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
22. 22.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) taking sides at once (d) walking off in anger
23. 23.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) name-calling (d) focusing on the problem
24. 24.True or false: “shouting back” helps solve a conflict. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
26. 26.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
27. 27.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
28. 28.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
29. 29.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) apologising sincerely (d) spreading gossip
30. 30.True or false: “name-calling” helps solve a conflict. (a) False (b) True
31. 31.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) focusing on the problem (d) bringing up old fights
32. 32.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) saying “I feel…” (d) using a calm voice
34. 34.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
35. 35.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) apologising sincerely (d) using a calm voice
36. 36.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
37. 37.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
38. 38.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) name-calling (d) walking off in anger
39. 39.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully

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