Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 959 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) bringing up old fights (d) listening without blame
2. 2.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) shouting back (d) focusing on the problem
3. 3.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
4. 4.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
5. 5.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) spreading gossip (d) taking sides at once
6. 6.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
7. 7.Which of these makes a conflict worse? (a) bringing up old fights (b) saying “I feel…” (c) using a calm voice (d) listening without blame
8. 8.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
9. 9.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
10. 10.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
11. 11.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
13. 13.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
14. 14.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
15. 15.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
16. 16.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) focusing on the problem (d) finding a middle way
17. 17.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 4 (d) step 3
18. 18.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
19. 19.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
20. 20.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
21. 21.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) saying “I feel…” (d) apologising sincerely
22. 22.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
23. 23.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
24. 24.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
25. 25.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) listening without blame (d) using a calm voice
26. 26.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
27. 27.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
28. 28.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) saying “I feel…” (d) spreading gossip
29. 29.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
30. 30.Which of these makes a conflict worse? (a) name-calling (b) apologising sincerely (c) finding a middle way (d) saying “I feel…”
31. 31.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) using a calm voice (d) bringing up old fights
32. 32.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
33. 33.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
34. 34.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 4 (d) step 3
35. 35.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) finding a middle way (d) walking off in anger
36. 36.True or false: “shouting back” helps solve a conflict. (a) True (b) False
37. 37.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
38. 38.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
39. 39.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes

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