Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 960 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) focusing on the problem (d) bringing up old fights
2. 2.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
3. 3.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) spreading gossip (d) listening without blame
4. 4.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
5. 5.Which of these helps solve a conflict? (a) finding a middle way (b) shouting back (c) bringing up old fights (d) taking sides at once
6. 6.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) shouting back (d) saying “I feel…”
8. 8.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
10. 10.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
11. 11.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
12. 12.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
13. 13.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
14. 14.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 3 (d) step 4
15. 15.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
16. 16.Which of these makes a conflict worse? (a) using a calm voice (b) spreading gossip (c) saying “I feel…” (d) apologising sincerely
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
18. 18.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
19. 19.Which of these helps solve a conflict? (a) bringing up old fights (b) focusing on the problem (c) name-calling (d) spreading gossip
20. 20.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
21. 21.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
22. 22.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
23. 23.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
24. 24.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
25. 25.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
26. 26.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
27. 27.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
28. 28.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) shouting back (d) listening without blame
30. 30.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
31. 31.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) focusing on the problem (d) shouting back
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
34. 34.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
35. 35.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) spreading gossip (d) shouting back
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
37. 37.Which of these makes a conflict worse? (a) taking sides at once (b) focusing on the problem (c) listening without blame (d) saying “I feel…”
38. 38.Which of these helps solve a conflict? (a) listening without blame (b) name-calling (c) taking sides at once (d) walking off in anger
39. 39.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
40. 40.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False

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