Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 961 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
2. 2.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
3. 3.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
4. 4.Which of these helps solve a conflict? (a) name-calling (b) finding a middle way (c) shouting back (d) walking off in anger
5. 5.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) name-calling (d) apologising sincerely
6. 6.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
7. 7.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) taking sides at once (d) finding a middle way
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
9. 9.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 2 (d) step 3
10. 10.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
11. 11.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) saying “I feel…” (d) walking off in anger
12. 12.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) walking off in anger (d) spreading gossip
13. 13.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
14. 14.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
15. 15.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
17. 17.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
18. 18.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
19. 19.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) walking off in anger (d) focusing on the problem
20. 20.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
21. 21.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) saying “I feel…” (d) walking off in anger
22. 22.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
23. 23.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
24. 24.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) focusing on the problem (d) saying “I feel…”
25. 25.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
26. 26.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
27. 27.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) bringing up old fights (d) using a calm voice
28. 28.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
29. 29.Which of these helps solve a conflict? (a) bringing up old fights (b) apologising sincerely (c) name-calling (d) taking sides at once
30. 30.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
31. 31.Which of these makes a conflict worse? (a) name-calling (b) finding a middle way (c) focusing on the problem (d) listening without blame
32. 32.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
33. 33.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
34. 34.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
35. 35.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
36. 36.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
37. 37.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) taking sides at once (d) name-calling
38. 38.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) walking off in anger (d) using a calm voice
39. 39.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) finding a middle way (d) listening without blame
40. 40.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it

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