Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 963 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
2. 2.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
5. 5.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
6. 6.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
8. 8.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
9. 9.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) walking off in anger (d) saying “I feel…”
10. 10.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) focusing on the problem (d) shouting back
11. 11.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
12. 12.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) name-calling (d) using a calm voice
13. 13.Which of these makes a conflict worse? (a) walking off in anger (b) focusing on the problem (c) finding a middle way (d) apologising sincerely
14. 14.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
15. 15.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
16. 16.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) finding a middle way (d) spreading gossip
17. 17.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
18. 18.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
19. 19.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
20. 20.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) finding a middle way (d) name-calling
22. 22.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
23. 23.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
24. 24.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
25. 25.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
26. 26.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
27. 27.Which of these makes a conflict worse? (a) finding a middle way (b) taking sides at once (c) listening without blame (d) saying “I feel…”
28. 28.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
29. 29.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) apologising sincerely (d) spreading gossip
30. 30.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
31. 31.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) taking sides at once (d) focusing on the problem
32. 32.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
33. 33.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
34. 34.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 1 (c) step 4 (d) step 2
35. 35.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
36. 36.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) finding a middle way (d) spreading gossip
37. 37.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
38. 38.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
39. 39.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute

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