Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 964 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
4. 4.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
6. 6.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) finding a middle way (d) taking sides at once
7. 7.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
8. 8.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 3 (d) step 2
9. 9.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) saying “I feel…” (d) bringing up old fights
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
11. 11.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
12. 12.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
13. 13.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
14. 14.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
17. 17.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
18. 18.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
19. 19.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
20. 20.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
21. 21.Which of these helps solve a conflict? (a) walking off in anger (b) using a calm voice (c) shouting back (d) spreading gossip
22. 22.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) apologising sincerely (d) finding a middle way
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
25. 25.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
27. 27.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
28. 28.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
29. 29.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
31. 31.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) using a calm voice (d) shouting back
32. 32.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
33. 33.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
34. 34.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
35. 35.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
36. 36.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 4 (d) step 3
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
38. 38.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) saying “I feel…” (d) bringing up old fights
39. 39.Which of these makes a conflict worse? (a) walking off in anger (b) saying “I feel…” (c) finding a middle way (d) focusing on the problem
40. 40.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) spreading gossip (d) focusing on the problem

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