Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 966 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) finding a middle way (d) name-calling
2. 2.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
3. 3.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
5. 5.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
7. 7.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
8. 8.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
9. 9.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
10. 10.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) apologising sincerely (d) using a calm voice
11. 11.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) shouting back (d) saying “I feel…”
12. 12.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
14. 14.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) focusing on the problem (d) spreading gossip
15. 15.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) shouting back (d) listening without blame
16. 16.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) saying “I feel…” (d) taking sides at once
17. 17.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
18. 18.True or false: “name-calling” helps solve a conflict. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
20. 20.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
21. 21.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) shouting back (d) bringing up old fights
22. 22.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
23. 23.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
24. 24.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
25. 25.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
27. 27.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
28. 28.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
29. 29.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) finding a middle way (d) listening without blame
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
31. 31.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) shouting back (d) name-calling
33. 33.True or false: “name-calling” makes a conflict worse. (a) True (b) False
34. 34.Which of these helps solve a conflict? (a) using a calm voice (b) walking off in anger (c) spreading gossip (d) name-calling
35. 35.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
36. 36.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
38. 38.True or false: “shouting back” helps solve a conflict. (a) False (b) True
39. 39.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides

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