Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 967 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) using a calm voice (d) taking sides at once
2. 2.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
3. 3.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
4. 4.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
5. 5.True or false: “name-calling” makes a conflict worse. (a) False (b) True
6. 6.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) finding a middle way (d) name-calling
7. 7.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
8. 8.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) walking off in anger (d) focusing on the problem
9. 9.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
10. 10.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
11. 11.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
12. 12.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
13. 13.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
14. 14.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 1 (d) step 4
15. 15.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) using a calm voice (d) bringing up old fights
16. 16.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
17. 17.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) saying “I feel…”
18. 18.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) finding a middle way (d) walking off in anger
19. 19.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
20. 20.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
21. 21.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
22. 22.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) spreading gossip (d) listening without blame
23. 23.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
24. 24.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
25. 25.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) walking off in anger (d) finding a middle way
26. 26.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) walking off in anger (d) shouting back
27. 27.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
28. 28.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
29. 29.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
30. 30.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
31. 31.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
32. 32.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) saying “I feel…” (d) focusing on the problem
33. 33.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
34. 34.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) name-calling (d) apologising sincerely
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
36. 36.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
38. 38.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
39. 39.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
40. 40.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False

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