Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 969 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
2. 2.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
3. 3.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
4. 4.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
5. 5.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
6. 6.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
7. 7.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) taking sides at once (d) using a calm voice
8. 8.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) name-calling (d) shouting back
9. 9.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) using a calm voice (d) walking off in anger
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 4 (d) step 3
11. 11.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 4 (d) step 3
12. 12.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
13. 13.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
14. 14.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
15. 15.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
16. 16.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
17. 17.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
18. 18.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
19. 19.Which of these makes a conflict worse? (a) apologising sincerely (b) taking sides at once (c) listening without blame (d) saying “I feel…”
20. 20.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
21. 21.True or false: “name-calling” makes a conflict worse. (a) False (b) True
22. 22.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
23. 23.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
24. 24.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
26. 26.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) walking off in anger (d) name-calling
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
28. 28.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
29. 29.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
30. 30.Which of these helps solve a conflict? (a) shouting back (b) listening without blame (c) walking off in anger (d) name-calling
31. 31.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) using a calm voice (d) bringing up old fights
32. 32.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
33. 33.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) shouting back (d) saying “I feel…”
35. 35.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
38. 38.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
39. 39.True or false: “name-calling” helps solve a conflict. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) name-calling (d) shouting back

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