Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 970 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
2. 2.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
3. 3.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
4. 4.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
5. 5.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
6. 6.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) using a calm voice (d) name-calling
7. 7.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
8. 8.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
9. 9.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
10. 10.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
11. 11.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
12. 12.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
13. 13.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
14. 14.Which of these helps solve a conflict? (a) saying “I feel…” (b) name-calling (c) shouting back (d) walking off in anger
15. 15.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
16. 16.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
17. 17.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) apologising sincerely (d) shouting back
18. 18.Which of these makes a conflict worse? (a) taking sides at once (b) saying “I feel…” (c) apologising sincerely (d) focusing on the problem
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
20. 20.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
21. 21.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
22. 22.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 3 (d) step 4
23. 23.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) finding a middle way (d) apologising sincerely
25. 25.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
27. 27.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
28. 28.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
29. 29.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) using a calm voice (d) saying “I feel…”
30. 30.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
31. 31.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) using a calm voice (d) bringing up old fights
32. 32.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
33. 33.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
34. 34.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) taking sides at once (d) focusing on the problem
35. 35.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) apologising sincerely (d) bringing up old fights
36. 36.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
37. 37.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
38. 38.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) walking off in anger (d) focusing on the problem
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
40. 40.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it

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