Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 97 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
2. 2.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) taking sides at once (d) bringing up old fights
3. 3.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) name-calling (d) focusing on the problem
4. 4.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
5. 5.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
6. 6.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
7. 7.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
8. 8.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) using a calm voice (d) walking off in anger
9. 9.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
10. 10.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) apologising sincerely (d) taking sides at once
11. 11.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) bringing up old fights (d) shouting back
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
13. 13.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
14. 14.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
15. 15.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) listening without blame (d) apologising sincerely
16. 16.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
17. 17.True or false: “shouting back” makes a conflict worse. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) finding a middle way (d) apologising sincerely
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 2 (d) step 1
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
21. 21.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
22. 22.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
23. 23.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
24. 24.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) using a calm voice (d) taking sides at once
25. 25.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
26. 26.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
27. 27.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) taking sides at once (d) apologising sincerely
28. 28.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
29. 29.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
30. 30.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
31. 31.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
32. 32.Which of these helps solve a conflict? (a) name-calling (b) saying “I feel…” (c) taking sides at once (d) spreading gossip
33. 33.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
34. 34.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
36. 36.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
37. 37.Which of these makes a conflict worse? (a) finding a middle way (b) walking off in anger (c) saying “I feel…” (d) listening without blame
38. 38.True or false: “name-calling” helps solve a conflict. (a) True (b) False
39. 39.Which of these helps solve a conflict? (a) bringing up old fights (b) finding a middle way (c) shouting back (d) taking sides at once
40. 40.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True

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