Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 98 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
2. 2.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
3. 3.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
4. 4.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
5. 5.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
6. 6.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
7. 7.True or false: “name-calling” makes a conflict worse. (a) False (b) True
8. 8.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) apologising sincerely (d) name-calling
9. 9.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
10. 10.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
12. 12.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
13. 13.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) name-calling (d) finding a middle way
15. 15.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
16. 16.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
17. 17.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
19. 19.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
21. 21.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 1 (d) step 3
22. 22.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
23. 23.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
24. 24.Which of these helps solve a conflict? (a) walking off in anger (b) focusing on the problem (c) shouting back (d) taking sides at once
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
26. 26.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
27. 27.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
28. 28.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
29. 29.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
30. 30.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
31. 31.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
32. 32.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 3 (d) step 4
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
35. 35.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) using a calm voice (d) taking sides at once
36. 36.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) apologising sincerely (d) name-calling
37. 37.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
38. 38.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 3 (d) step 1
39. 39.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) shouting back (d) saying “I feel…”
40. 40.True or false: “shouting back” makes a conflict worse. (a) True (b) False

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