Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 971 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
3. 3.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
4. 4.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
5. 5.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
6. 6.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) shouting back (d) listening without blame
7. 7.Which of these helps solve a conflict? (a) walking off in anger (b) apologising sincerely (c) spreading gossip (d) shouting back
8. 8.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
9. 9.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
10. 10.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
11. 11.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) using a calm voice (d) taking sides at once
12. 12.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
13. 13.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
14. 14.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) saying “I feel…” (d) bringing up old fights
15. 15.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
16. 16.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) taking sides at once (d) using a calm voice
17. 17.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
18. 18.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) focusing on the problem (d) finding a middle way
19. 19.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
20. 20.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
21. 21.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) focusing on the problem (d) taking sides at once
22. 22.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
23. 23.Which of these makes a conflict worse? (a) apologising sincerely (b) bringing up old fights (c) saying “I feel…” (d) listening without blame
24. 24.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
26. 26.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) bringing up old fights (d) finding a middle way
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
28. 28.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
29. 29.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
30. 30.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
31. 31.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 1 (d) step 3
32. 32.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
33. 33.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) listening without blame (d) taking sides at once
35. 35.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 4 (d) step 2
36. 36.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) walking off in anger (d) focusing on the problem
37. 37.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
40. 40.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False

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