Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 972 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
2. 2.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
3. 3.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
4. 4.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
5. 5.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
7. 7.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 2 (d) step 4
8. 8.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
9. 9.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
10. 10.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
11. 11.True or false: “shouting back” makes a conflict worse. (a) True (b) False
12. 12.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
13. 13.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
14. 14.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) name-calling (d) focusing on the problem
15. 15.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
16. 16.True or false: “name-calling” makes a conflict worse. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) shouting back (d) focusing on the problem
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
19. 19.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
20. 20.Which of these makes a conflict worse? (a) name-calling (b) focusing on the problem (c) apologising sincerely (d) using a calm voice
21. 21.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
22. 22.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
23. 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
24. 24.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) spreading gossip (d) using a calm voice
25. 25.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
26. 26.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
27. 27.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
28. 28.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) using a calm voice (d) taking sides at once
29. 29.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
30. 30.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
32. 32.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) shouting back (d) bringing up old fights
33. 33.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
34. 34.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) spreading gossip (d) listening without blame
35. 35.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
36. 36.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
37. 37.True or false: “shouting back” helps solve a conflict. (a) True (b) False
38. 38.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
40. 40.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 1 (d) step 4

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