Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 973 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
2. 2.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) name-calling (d) taking sides at once
3. 3.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) focusing on the problem (d) name-calling
4. 4.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
5. 5.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) using a calm voice (d) shouting back
7. 7.Which of these makes a conflict worse? (a) apologising sincerely (b) shouting back (c) listening without blame (d) saying “I feel…”
8. 8.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) saying “I feel…” (d) apologising sincerely
9. 9.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
10. 10.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
11. 11.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
12. 12.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) shouting back (d) focusing on the problem
13. 13.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
14. 14.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) walking off in anger (d) spreading gossip
15. 15.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) walking off in anger (d) finding a middle way
16. 16.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
17. 17.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) taking sides at once (d) apologising sincerely
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
19. 19.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
20. 20.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
21. 21.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
22. 22.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) saying “I feel…” (d) using a calm voice
23. 23.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
24. 24.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) walking off in anger (d) name-calling
25. 25.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
26. 26.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
27. 27.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
28. 28.True or false: “shouting back” makes a conflict worse. (a) True (b) False
29. 29.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
30. 30.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
31. 31.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
33. 33.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
34. 34.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
35. 35.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
36. 36.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) name-calling (d) listening without blame
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
38. 38.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
40. 40.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 1 (d) step 2

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