Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 976 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
2. 2.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
3. 3.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 1 (d) step 3
5. 5.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
6. 6.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 4 (d) step 3
7. 7.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
8. 8.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
9. 9.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
10. 10.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
11. 11.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
12. 12.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
13. 13.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
14. 14.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) walking off in anger (d) focusing on the problem
15. 15.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
16. 16.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
17. 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
18. 18.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
19. 19.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
20. 20.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) shouting back (d) focusing on the problem
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
22. 22.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
23. 23.True or false: “shouting back” makes a conflict worse. (a) True (b) False
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
25. 25.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
26. 26.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
27. 27.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) listening without blame (d) finding a middle way
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
30. 30.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
31. 31.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
33. 33.True or false: “name-calling” makes a conflict worse. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) apologising sincerely (d) bringing up old fights
35. 35.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
36. 36.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
37. 37.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) apologising sincerely (d) listening without blame
38. 38.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
39. 39.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
40. 40.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse

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