Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 977 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
2. 2.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
4. 4.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
5. 5.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) finding a middle way (d) walking off in anger
6. 6.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
7. 7.Which of these makes a conflict worse? (a) apologising sincerely (b) walking off in anger (c) listening without blame (d) using a calm voice
8. 8.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) apologising sincerely (d) listening without blame
9. 9.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
10. 10.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
11. 11.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
12. 12.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
13. 13.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
14. 14.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) taking sides at once (d) apologising sincerely
15. 15.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
17. 17.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 2 (d) step 4
18. 18.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
19. 19.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
20. 20.Which of these makes a conflict worse? (a) name-calling (b) using a calm voice (c) focusing on the problem (d) apologising sincerely
21. 21.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
22. 22.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) focusing on the problem (d) spreading gossip
23. 23.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) saying “I feel…” (d) walking off in anger
24. 24.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) shouting back (d) finding a middle way
25. 25.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
26. 26.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) spreading gossip (d) saying “I feel…”
27. 27.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
28. 28.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
29. 29.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 4 (d) step 1
30. 30.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
31. 31.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
32. 32.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) shouting back (d) saying “I feel…”
33. 33.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
34. 34.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
35. 35.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
36. 36.True or false: “name-calling” helps solve a conflict. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
38. 38.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
39. 39.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) shouting back (d) bringing up old fights
40. 40.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse

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