Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 978 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
2. 2.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
3. 3.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
4. 4.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) taking sides at once (d) using a calm voice
5. 5.True or false: “shouting back” helps solve a conflict. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
7. 7.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
8. 8.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) listening without blame (d) using a calm voice
9. 9.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
11. 11.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) finding a middle way (d) apologising sincerely
12. 12.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) focusing on the problem (d) shouting back
13. 13.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
14. 14.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
15. 15.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) shouting back (d) focusing on the problem
16. 16.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) shouting back (d) saying “I feel…”
17. 17.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
18. 18.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
19. 19.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
21. 21.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
22. 22.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) taking sides at once (d) spreading gossip
24. 24.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
25. 25.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
26. 26.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
27. 27.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
28. 28.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) focusing on the problem (d) saying “I feel…”
30. 30.Which of these makes a conflict worse? (a) apologising sincerely (b) bringing up old fights (c) listening without blame (d) saying “I feel…”
31. 31.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
32. 32.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) listening without blame (d) bringing up old fights
33. 33.True or false: “name-calling” helps solve a conflict. (a) False (b) True
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
38. 38.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) focusing on the problem (d) taking sides at once
40. 40.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project

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