Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 979 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
3. 3.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
4. 4.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
5. 5.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
6. 6.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 2 (d) step 4
7. 7.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) listening without blame (d) name-calling
8. 8.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
9. 9.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
10. 10.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) saying “I feel…” (d) taking sides at once
11. 11.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 4 (d) step 1
13. 13.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
14. 14.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
16. 16.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
17. 17.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
18. 18.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) using a calm voice (d) listening without blame
19. 19.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) saying “I feel…” (d) listening without blame
20. 20.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
21. 21.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
22. 22.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
23. 23.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
25. 25.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
26. 26.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
27. 27.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
28. 28.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
29. 29.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
30. 30.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
32. 32.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
33. 33.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) name-calling (d) finding a middle way
34. 34.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
35. 35.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
36. 36.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) saying “I feel…” (d) listening without blame
37. 37.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
38. 38.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 2 (d) step 4
39. 39.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
40. 40.Which of these makes a conflict worse? (a) taking sides at once (b) finding a middle way (c) saying “I feel…” (d) listening without blame

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