Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 980 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
2. 2.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
3. 3.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
4. 4.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
5. 5.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
6. 6.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
7. 7.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) taking sides at once (d) focusing on the problem
8. 8.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) walking off in anger
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
10. 10.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
11. 11.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) apologising sincerely (d) taking sides at once
12. 12.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
13. 13.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 4 (d) step 3
14. 14.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) walking off in anger (d) using a calm voice
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
16. 16.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
17. 17.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
18. 18.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
19. 19.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
20. 20.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
21. 21.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
22. 22.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) shouting back (d) walking off in anger
23. 23.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
26. 26.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
27. 27.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
28. 28.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) spreading gossip (d) focusing on the problem
29. 29.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
31. 31.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) name-calling (d) saying “I feel…”
32. 32.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
33. 33.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 3 (d) step 2
34. 34.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
35. 35.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
36. 36.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
37. 37.Which of these helps solve a conflict? (a) using a calm voice (b) walking off in anger (c) taking sides at once (d) shouting back
38. 38.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) bringing up old fights (d) focusing on the problem
39. 39.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) bringing up old fights (d) using a calm voice
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes

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